‘Through its four components: reorganisation of CRA, IT, Legal and Process Management the project supported the CRA towards creating a well-designed Strategy, management tools, evaluation report on IT and legal issues. This also affected the policies at the municipal level. The overall objective of the project resulted in improving some of the processes of the civil registration system in accordance with EU standards.’
Mr. Bekim Hoxha,
Director General of Civil
‘The Project aims to support the organisation, increase the quality of civil registration and contribute to personal data protection and document security. Being a public office, the CRA together with the Project developed a package of legal amendments. In the near future these efforts will contribute to a decrease of administrative burdens in civil registration, an enormous decrease in the paper used for certificates and extracts from the registers and will provide the basis to deliver e-services to citizens.’
Mr. Vaidas Valikonis,
Residential Technical Advisor
building more effective public administration by strengthening democratic local government
Kosovo, Civil Registration and Document Security
(EU Twinning Project)
For over two years now, the project has supported one of the most important public data management agencies in Kosovo – the Civil Registration Agency (CRA). With the project’s support the agency, responsible for vital data and vehicle registration, aims to achieve changes in the organisation through four main pillars: internal organisation, IT, legal framework and process management. The support, based on the best practices and experiences from the Netherlands and Lithuania, has a focus on several critical processes: visa liberalisation, European Public Administration reform, Rule of law principles and first steps towards a future European integration. By achieving all the results and keeping them sustainable, the impact will extend to each citizen of Kosovo, allowing them to receive more professional, transparent and modern services from their government.
The CRA became the first agency in Kosovo fully ready to implement the recent Public Administration Reform by developing a new organisational strategy, a performance planning and reporting framework, and risk- and change management processes. The project also supported local CRA offices and developed an internal training structure and periodical examination.